Today I witnessed the work of the State Registrator's office of the Donetsk City Council. The attitude towards small business in Ukraine is highlighted by the inhumane conditions at this pivotal office.
The absurdity of the lawmaking in Ukraine resulted in that the "certificate of a private entrepreneur", issued by this office is invalid without several other senseless documents, introduced by the new laws, without deleting the previous ones. To get all these papers, one needs to waste time and money, and nerve cells - as it turned out.
Visitors - private entrepreneurs - were squeezed in a narrow corridor, all enlisting themselves on a piece of paper, circulating like an Olympic torch from the first to the last. With only one door servicing hundreds of individuals, the other half of the corridor looked empty - 2 other doors were for companies - with hardly any visitors.
Office hours of the department servicing individuals are split into hours for collecting applications and for issuing documents, thus it is impossible to preserve your line after the lunch break - you have to come the next day and to stand in another horrible line - with no guarantee that you would finally make it to the door. Being something like a one hundredth by 11 a.m. means that you definitely won't make it before 12 a.m when the lunch starts - because all those who enlisted before you may come and go several times, sometimes occupying the few slow-motion-movie officers for 10-30 minutes.
With no conditioning in the narrow corridor, and inhumane attitude of civil servants, in such queues social psychologists may observe the formation of the popular uprising. Interestingly, outside a passerby will be offered services to solve all his problems in this office at no time - for money, of course (although by law everything should be done only by the individual him/herself).
Georgian (Sakartvelo) Houses of Justice seem to be something from another galaxy - while the state propaganda tries to persuade Ukrainians that reforms in Georgia are all fake.
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